Below are the various order / shipment statuses at Purplle:

  • Verified: Your order is being processed. 
  • Verification pending / To Verify: If you've placed a prepaid order with us, this happens when we've not received confirmation of your payment from the payment gateway. If you've placed a COD order with us, you're required to verify your mobile number with us by OTP verification or in some cases, you'll receive a call from us asking to confirm your order, along with a SMS or email. 
  • Verification failed: If you've placed a prepaid order with us, this happens when we dont receive confirmation of your payment from the payment gateway. If you've placed a COD order with us, you would have failed our attempts of trying to verify the order by the above mentioned methods.
  • Packed: Your order has been packed and is ready for dispatch.
  • Shipped: Your order has been dispatched by us and is with the courier company on its way to your address. 
  • Completed: Your order has been delivered!
  • Cancelled: Your order has been cancelled. 
  • Partially Shipped: Part of your order have been dispatched/shipped. The rest will be following shortly.
  • Incomplete / Delivery Failed: Your order has been returned to us due to either refusal to accept your order or due to a failed delivery.