Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund: 


Step 1: Contact our Customer Support team via phone (+91 92233 00222) or email (customercare@purplle.com) within 7 business days of receiving the order. 


Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.


 Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels and barcodes intact.


 Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.