Product quality issues:
If the product quality is not as intended by the brand, do reach out to our customer care team for assistance.
If you're unsatisfied with the product:
In the case that you are not satisfied or have changed your mind about particular item(s) in your order. You will then be required to ship the products to our warehouse within 10 days of the receipt of the products. We will initiate the refund process only if the products received by us are not as below:
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 15 days of order delivery
- Free product provided by brand
Categories not eligible for Return:
- Personal care appliances cannot be returned due to hygiene issues
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.