Step 1:

Access customer service by selecting the three horizontal lines located in the top left corner of the app.

Step 2: 

Scroll down and choose the "Customer Support" option.

Step 3:

Continue scrolling down and click on "Contact Us."

Step 4:

Opt for the "Write to Us" option for a response within 24 to 48 hours. Select "Chat with Us" to Chat/ Call Us for a faster resolution.

Utilize our Chat bot for quick information on orders, delivery, returns, refund status, offers, payment methods, and other inquiries.

If you require further assistance from a customer service executive, the Chatbot will provide options for "Chat with an Agent" or "Make a Phone Call."

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You can place your order in a few simple steps –-

Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag

Step 2: Register with Purplle by clicking on the “Account” button on the top right hand corner of the page and clicking on “Sign Up”

When you sign up for your Purplle account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!

While this sign-up step is optional, we highly recommend that you do create a Purplle account. You will be able to rate and review products, avail members-only coupons/offers, and more! 

Step 3: You can then click on your shopping cart in the top right corner of the page. To receive additional discount on your order, coupon codes are pre applied (if any) to your cart. If you'd like to change the coupon, you can do so by clicking on ""Change"" next to the coupon code section. 

Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.

Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email and SMS confirming your order.

Step 7: Enjoy your Purplle order!

If you have any further questions, please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option. 

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Yes, you can leave items in your shopping bag. Your cart is also synced across all platforms if you're registered with us and signed in! 

However the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your shopping bag.

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Yes, you do need to have an account to place an order on Purplle. Signing up for a Purplle account will give you substantial benefits and give you a superior experience while shopping on Purplle. 

Purplle account allows you to: 

1. Track all past and present orders at any time in one place!

2. Notifications as soon as your favorite products are back in stock!

3. Rate and review products!

4. Never fill in your address and payment details more than once!

5. Receive discounts on future purchases!

6. Refer a friend to Purplle and earn when they place their first order!

7. Syncing of products in a cart across platforms! (Eg. Add products to your cart on our iOS app and have them reflect on our Android App - Mobile site - Desktop site too!)

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At Purplle, we are happy to help you with every enquiry you may have. Please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option. 

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We are currently not sending out bulk orders. You can place the order on the website limited to 5 quantities per product

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Unfortunately, the system does not allow us to make any changes to the order once Placed. However, you may cancel the order at any point in time, before delivery & place a fresh one. We cannot cancel a particular product(s) before dispatch but will have to cancel the entire order.

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We hope that you have done the below troubleshooting steps: Reinstall the latest version of the App

Check your Device's Android version compatibility with Purplle App

Check whether the Purplle App is working on other devices at your home

If yes then Kindly email us with the following details:

Purplle App version

Device android/ios version

Device make, model number & name. Send us the screenshot of the error on customercare@purplle.com if the issue still persists, we will get if fixed through our technical team

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Purplle offers you several easy to use payment options. You name it and we have it!! These include: 

1. Debit and Credit Cards (Visa, MasterCard & Rupay) 

2. Net banking (with over 30 banks) 

3. Cash on Delivery/ Pay On Delivery (Swipe Machine unavailable) 

4. Wallet options from Paytm, Mobikwik, Ola Money Postpaid. We'll keep adding more as and when available. 

5. UPI- BHIM UPI, Paytm UPI & Google Pay.

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We believe in passing all the cost benefits to our customers. Which is why the products we sell on Purplle are usually discounted. However, as there are logistics costs involved in shipping your order to you, we require the order value to be of a certain amount to cover those charges. 

For Delight customers : 

For Prepaid orders up to Rs 499, there is a flat shipping charge of Rs 55 

For orders up to Rs 499, cash on delivery is not available. 

For all orders above Rs 499, we offer free cash on delivery and free shipping. 

For Elite customers : 

For Prepaid orders up to Rs 149 there is a flat shipping charge of Rs 55 

For COD orders up to Rs 499 there is a flat Rs.25 Cash on delivery charge. 

For all prepaid orders above Rs 149, we offer free shipping * 

For all orders above Rs 499 we offer free cash on delivery. 

For Elite plus customers : 

For all COD and Prepaid orders, we offer free cash on delivery and free shipping.* 

* Minimum one Elite Brand product should be added in the cart

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It's as safe as it can get !! All online transactions at Purplle use a secure HTTPS (Hypertext Transfer Protocol Secure) page. Regular pages you visit are only HTTP (Hypertext Transfer Protocol). All card payments at Purplle are authenticated using a 3D Secure page for card payments which has been mandated by the Reserve Bank of India. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Purplle are processed in an extremely secure environment. 

3D secure password has been made mandatory by the RBI to ensure safe & secure online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

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The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Purplle. Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

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If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. No COD charge will be applicable for orders with the amount above Rs 499. Otherwise, a COD charge of Rs 25 will be applicable.

Note: You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, COD is not yet available for all pin codes.

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There are no hidden charges when you make a purchase on Purplle. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable. Taxes may be applicable on orders placed using a discount coupon.

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Purplle coupon codes cannot be given on demand. They are issued to selected customers as per the offer campaign run. You may find a coupon code in the cart while placing the order. We do not endorse any third-party website coupon codes. Purplle discount coupon code terms and conditions vary from coupon to coupon. You can find the details of the coupon by clicking the banner highlighting the coupon. You will also see the T&Cs of the coupon mentioned next to the coupon code itself on the cart page. A 13% processing charge is levied on every coupon code. The discount Coupon code cannot be used again if the order placed with the discount coupon was canceled. The refund will be done after deducting the discount coupon amount. If you received a special coupon from us over SMS or Email, the Terms and conditions would be mentioned in the communication. If for some reason you are facing trouble using this promotion code or the payment process has failed or been interrupted before you have placed your order successfully, please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option.

Purplle cashback coupon T&C's - https://www.purplle.com/pr/cashback-tnc-10

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In case the amount has been deducted from your account and Purplle.com has not received the amount, it would reflect back in your account in 2- 4 business days from the payment gateways end. If you have not received the amount in the provided timeframe, we request you to check the order status in case if it is placed. If not, please contact your bank/payment gateway, for further assistance as there might be an issue from your bank’s end. If the payment is received by Purplle.com later, we will reverse the amount and you may place a fresh order. The time frame for the following remain as specified earlier: 

Credit Card, Debit Card, Net Banking, UPI - 7-10 business days. 

Ola Money Postpaid, Paytm Wallet, Mobikwik wallet 1-2 business days. 

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Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. 

After they pass through the final round of quality check, they are packed securely and handed over to our trusted delivery partner. 

Our delivery partners then bring the package to you at the earliest possible 

You receive a SMS on the day when your products are out for delivery 

In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. 

Tracking options are also available in the 'My Orders' section of your account

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We're happy to let you know that all of our orders are dispatched in one day. 

After placing an order:

If you've already placed your order with us, you can check the estimated date of delivery of your shipment by going to My Orders > Select your order > View order details > Track shipment. 

Before placing an order:

Please use the pincode checker on the product page to find out the estimated delivery time for that product. We ensure that your orders are delivered within 4-6 days from the date of order.

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Yes! Currently, the offline store are at Kamla nagar, Rajouri Garden, Karol Bagh in Delhi, Gaur City in Noida, Jayanagar, Brigade road, Koramangala in Bangalore and Vaishali nagar in Jaipur

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Unfortunately, we do not provide scheduled deliveries for a particular time slot as our courier partners work between 9 am to 9 pm. However, be assured that the Field executives do call you before the delivery is commenced. Our courier partners operate on all business days. 

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We do reschedule deliveries for the next day but for not more than 2 working days. Also, the courier person will get in touch with you before delivery and you can request him to deliver on the next day. We would like to inform you that our courier partners can only hold the shipment for 2 days at your nearest delivery center post which it will be canceled and returned.

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We apologize for the inconvenience. In certain instances mis-scanning by the delivery agent can result in the order reflecting as delivered. For such instances, you will receive a message with a link to update your alternate mobile number, landmark and request to re-attempt. Kindly update the link.

If you have any further questions, please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option.

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Your relationship with purplle.com means lot to us, however, your pin cofde is currently not serviceable through our existing courier partners. we are constantly trying to reach every possible territory in the country, we have forwarded your area pin code to our logistics team.

In the meanwhile, we request you to check the serviceability of your nearby area pin codes on our website to place the order, if serviceable.

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Once your order is dispatched, change in address/ contact details cannot be done. You may  cancel using the Self Help options on the Purplle App, Website and may place a fresh order with the desired change in address/contact details.

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This message is sent by Purplle when the delivery of the order fails due to the following reasons; a. If the OTP is not shared with the delivery partner b. If a customer is not reachable due to network issues c. If the customer is not available at the delivery location or if a customer has refused to accept the delivery. Delivery attempts are made once in the day. If a delivery fails, Purplle will intimate customers through SMS and Whatsapp messages with a link to update the re-attempt request. You can also update the re-attempt request on the app by going to the my order section and click view order. A re-attempt will mostly happen the next working day.

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Deliveries are done between 8 AM to 8 PM. The delivery partner will contact you when they arrive at your location.

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Delivery dates are defined keeping in mind the time it takes to reach your location and operational limitations. Hence, preponing the delivery date isn’t possible. However, 90% of our deliveries are completed before the estimated delivery date.

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At the moment we do not have access to the delivery executive’s contact number. However, our delivery window is from 8 AM to 8 PM and the delivery executive will contact you if they find any difficulty in locating your address.

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Contact details or the delivery address can not be changed once the order is placed. Minor changes in an address like room/flat no., wing, and building name, can be informed to the delivery executive.

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Once the order is confirmed it takes 1 to 2 working days to dispatch. If we are unable to arrange the stock within 5 working days the products will be canceled. In the case of a prepaid order, the refund will be initiated back to the source account within 24 hours.

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Once the order is placed the payment method cannot be changed. However, at the time of delivery, you can check with the delivery partner if they would accept UPI payments. Note: Please do not make any payment before the delivery of the shipment.

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Sometimes we don't receive a confirmation of your payment from the payment gateway. This happens very rarely. If the payment confirmation is received within an hour, we'll verify and process your order. If the payment is successful after an hour, then we'll refund the amount. The refund  can take upto 7-10 working days to reflect in your account. In some cases the money is debited from your bank account and  we've not received it. In such cases your bank will credit your account in 48-96 hours.

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If you see a "Your order is still in pending state" page or if you see your order status is "Verification pending" or "To verify"

Prepaid Order - Sometimes we don't receive confirmation of your payment from the payment gateway. This happens very rarely. If the payment confirmation is received within the hour, we'll verify and process your order. If not and we've received your payment after that, we'll refund your payment. This can take upto 7-10 working days for the refund to reflect in your account. In some cases your money is debited from your bank account, however we've not received it as well. In such cases your bank will credit your account in 48-96 hours.

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You can track the status of your order/shipment by going to Profile > My orders > Select your order / View order details > Track shipment. This will help you with the current status of your order, estimated dispatch date and the estimated delivery date as well.

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We're happy to let you know that all of our orders are dispatched in one day. We try to deliver the order within 4-6 days from the day the order was placed. You can use the pincode checker on the product page to find out the estimated delivery time for that product even before you choose to place the order with us.

If you've already placed your order with us, you can check the estimated date of delivery of your shipment by going to My Orders > Select your order > View order details > Track shipment.

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Your order would most likely be in transit as we dispatch all orders in 1 day.

You can track the status of your order/shipment by going to Profile > My orders > Select your order > Track shipment.

This will help you with the current status of your order, estimated dispatch date and the estimated delivery date as well.

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It  means that some products in your order are shipped from different locations. Rest assured, there will be no additional shipping / COD charge applicable on your order.

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Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won't be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund.

Step 1: You can visit the My Orders page Purplle app, desktop, and mobile website you can raise a return request for the order in concern  within 15 days of receiving the order.

Step 2: You can choose the reason for your return request replace/refund the defective/wrong items in your order.

Step 3: In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount. A refund for COD orders will be done only in the bank account .(if Bank details are not provided at the end of the 5th day, the COD amount will be automatically transferred to your Purplle Wallet only).

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Our return policy doesn't cover "Not as-expected cases/Like or Dislike". 

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Unlike other categories of fashion, beauty products are non-returnable due to hygiene issues. We hope you understand the predicament we would be in if we allowed it to happen.

If the product is not as described on the website/App

We apologize for the inconvenience caused to you. We request you to raise a return request by logging into your Purplle account and upload  2-3 product images. Our backend team will contact you in 1-2 working days to validate the return request. Images required as specified below:

1) Front view of the product which shows the product name clearly

2) Backside of the product which will show the bar code sticker clearly

3) Images which can show the damage/leakage clearly, or can verify your claim 

4) Overall clear image of the products received in the box -showing the barcodes, the value of incorrect products.

We will initiate the refund process only if the products received by us are not as below:

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
• Serial Number has tampered
• Defective products that are covered under Seller/Manufacturers warranty
• Product is used or altered
• If a request is initiated after 15 days of order delivery
• Free product provided by the brand

Categories not eligible for Return:

• Personal care appliances/ Health Wellness/ Skincare Products/ Personal care Personal hygiene products cannot be returned due to hygiene issues.
• Freebies Free products in an order are not eligible for return.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. If you have any further questions, please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option. 

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Unlike other categories of fashion, beauty products are non-returnable due to hygiene issues. We hope you understand the predicament we would be in if we allowed it to happen.

If the product is not as described on the website/App

We apologize for the inconvenience caused to you. We request you to raise a return request by logging into your Purplle account and upload 2-3 product images. Our backend team will contact you in 1-2 working days to validate the return request. Images required as specified below:

1. Front view of the product which shows the product name clearly
2. Backside of the product which will show the bar code sticker clearly
3. Images which can show the damage/leakage clearly, or can verify your claim 
4. Overall clear image of the products received in the box -showing the barcodes, the value of incorrect products.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged.
• Serial Number has tampered.
• Defective products that are covered under Seller/Manufacturers warranty
• Product is used or altered
• If a request is initiated after 15 days of order delivery
• Free product provided by the brand

Categories not eligible for Return:

• Personal care appliances/ Health Wellness/ Skincare Products/ Personal care Personal 
• hygiene products cannot be returned due to hygiene issues.
• Freebies Free products in an order are not eligible for return.
• Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

This process can be done via a few simple steps:

Step 1: You can visit the My Orders page Purplle app, desktop, and mobile website you can raise a return request for the order in concern within 15 days of receiving the order.

Step 2: You can choose the reason for your return and raise a request within 15 days of receiving the order.

Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount of the product(s). Orders placed using a cashback coupon are not eligible for returns or refunds post-dispatch.

In the case of a return, we process the refund/replacement once the products have been received and verified at our warehouse. It takes around 5-7 days for the products to reach our warehouse. and 1-2 working days for quality check. Refunds are processed within 1-2 business days from our side. 

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It takes 1 to 2 working days to arrange the pickup and once the products are picked it takes around 5 to 7 working days for them to reach the warehouse. The products go through a quality check which takes 1 to 2 working days. Post clearing the quality check the refund/redispatch is initiated. 

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In the case of a return, we process the refund/replacement once the products have been received and verified at our warehouse. It takes around 5-7 days for the products to reach our warehouse. and 1-2 working days for quality check. Refunds are processed within 1-2 business days from our side. Post which the following time is required by the payment gateway and your bank to have the funds reflected in your account:-

Prepaid: For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 to 10 business days.

Cash on Delivery: For cash on delivery transactions, you are required to email us your Bank Name, Account Holder Name, Account Number and IFSC Code, using which we will transfer money via NEFT in your bank account and will reflect in your account in the next 1-2 business days. If the bank details are not filled in for 5 days, the refund will be credited directly into the Purplle wallet which can later be reversed once the customer contacts us, with valid bank details. The Purplle wallet amount is valid for 1 year from the date of credit.

Wallets: If the payment was made using Purplle wallet, Paytm / Mobikwik / Ola Money or any other such wallets, the refund will reflect in your account in 1-2 business days.

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Discount Coupon code cannot be used again if the order placed with the discount coupon was canceled. The refund will be done after deducting the discount coupon amount.

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We're sorry you didn't receive the product(s). Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product(s) are missing. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won't be accepted in such cases.

Kindly check the following:

Was the box was opened or in a tampered condition?

Was there another small transparent tape on top of our Purplle tape on any side?

Was the shrink wrap (Plastic waterproof packing) around the shipment missing?

Did you notice anything else that may have led to the missing product(s)?

We request you to raise a request under My Order tab in the self help option, so we can dispatch or refund it for you at the earliest.

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Unfortunately the address for the reverse pickup cannot be changed. 

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Different computer screens, operating systems, and even different web browsers have different color characteristics, so it's just about impossible to get a given color to look the same on every screen.

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It takes 1 to 2 working days to process the return request. 

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The executive will make the attempt to pick up as scheduled. If you are not available to hand over products the request will be rejected. You can ask your friend, relative, co-worker, etc. to hand over the products on your behalf. In case the request is rejected due to your unavailability you can re-raise the return request up to 3 times within 15 days of the return window. 

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We request you to check with your bank with the ARN number. If required raise a dispute for the reversal with your bank.
Follow the below steps to get the ARN number: My order> View order> Go to the bottom of the page.

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You will receive a link in your registered email Or you can update bank details in your profile through the application. Those details will be used for all your future refunds. 

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Refund/Re-dispatch is initiated within 2 days of the return request being accepted. However, in some cases, it could take up to 10 days.

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Currently, we do not have the option to exchange products.

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Unfortunately, our return policy doesn't cover "Not as expected cases/Like or Dislike". To know more about the return policy click on the link below: https://www.purplle.com/wv/support/innerfaq

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For any product quality-related concern we request you to reach out to the brand via contact details available on the product. The brand team will be the right contact to provide you with the relevant information.

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Returns are not accepted under the following conditions: 

1. Product is damaged due to misuse/overuse 

2. Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged 

3. Serial Number has tampered 

4. Product is used or altered 

5. If the request is initiated after 15 days of order delivery 

6. Free products provided by brand Categories not eligible for Return: Personal care appliances and products due to hygiene issues 

Note: After 15 days return window is closed. To claim a warranty for any issue regarding products/appliances that are covered under the Seller/Manufacturer's warranty please contact Seller/Manufacturer.

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Purplle barcode is different from the brand barcode. It is a white alphanumeric sticker and is available on the secondary packaging which could be a plastic seal or the product box.

Barcode image for reference:

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You can check our current offers on our website offer tab as shown in the below link. 

Once your order is dispatched, change in address/ contact details cannot be done. You may cancel your order using self help on the Purplle app and place a fresh order with the desired change in address/contact details.

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You can check our current offers on our website offer tab as shown in the below link. 

Also please check with the guidelines and Terms and conditions of any offers available. Also, we keep promoting coupon codes to our customers at regular intervals via emails and SMS.

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We apologize for the inconvenience caused to you

Please try after some time or place a new order, If still facing the same issue please check the below points before applying any Offer/Discount.

1) More than one offer cannot be availed at a time on a single order.

2) Check the Offer/Discount code correctly before applying.

3) Check with the expiry date of the Offer.

4) Please check the terms and conditions of the Offer/Discount code before availing.

5) MRP will be charged all the products bought under offers like Coupon discount, Free products, Buy X Get Y, etc.

If you find any discrepancy with the coupon, please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option.

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Purplle coupon codes cannot be given on demand. They are issued to selected customers as per the offer campaign run. You may find a coupon code in the cart while placing the order. We do not endorse any third-party website coupon codes. Purplle discount coupon code terms and conditions vary from coupon to coupon. You can find the details of the coupon by clicking the banner highlighting the coupon. You will also see the T&Cs of the coupon mentioned next to the coupon code itself on the cart page. A 13% processing charge is levied on every coupon code. The discount Coupon code cannot be used again if the order placed with the discount coupon was canceled. The refund will be done after deducting the discount coupon amount. If you received a special coupon from us over SMS or Email, the Terms and conditions would be mentioned in the communication. If you have any further questions, please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option.

Purplle cashback coupon T&C's - https://www.purplle.com/pr/cashback-tnc-10

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We have made it easy for you to cancel your order if your order status is in 'Verification pending' or  'Verified' status. Just visit the My Orders page Purplle app, desktop, and mobile website click the cancel order button. You may cancel the entire order & place a fresh one. You cannot opt for a partial cancellation,  but will have to cancel the entire order.

If you've placed a prepaid order the refund will be initiated and will reflect in your account in:-

Net banking / Debit Card / Credit Card - 7 to 10 working days.

Paytm / Mobikwik / Ola Money / FreeCharge or any other wallets - 1 - 2 working days

Purplle wallet - 24 hours

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If you wish to cancel an order please visit the self help option on your Purplle App .You may cancel the entire order at any point of time, before delivery & place a fresh one. We cannot cancel a particular product(s) before dispatch hence you will have to cancel the entire order. 

In case of a prepaid order, if a delivery is attempted, do refuse the shipment. Once we receive confirmation from our courier partner of the package being returned, we will initiate the refund which will reflect in your account in 7-10 working days if paid by Net banking / Debit Card / Credit Card. If paid using Paytm / Mobikwik / Ola Money / FreeCharge or any other wallets, it will reflect in your account in 2-3 days.

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Discount vouchers are one-time use vouchers, due to which it can not be reused when the order is cancelled. 

We keep coming back with new coupons and some exclusive vouchers too. You will find these exciting offer codes in My coupons tab. 

If you have used Purplle wallet money for an order, the same will be credited back to your Purplle wallet in the case of a cancellation. 

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Purplle policy states if the order is not dispatched from our warehouse within 5 days from the date of order, the order gets automatically canceled by the system. It generally happens because the product is out of stock. You can place a new order when the product is back in stock.

View Cancellation Policy

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Currently, we do not have an option for partial cancellation. You can cancel the entire order from the application and place a new one. In case the order is out for delivery then please refuse to accept and cancel it once the delivery is failed.

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Once the order is canceled it cannot be reinstated.

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You can cancel your order by following the below steps: Visit my order section>>Click on view order>>Click on cancel order Note: The order cannot be canceled in the following circumstances 

1. Order is out for delivery 

2. If an order has multiple shipments it can be only canceled if none of the shipments have been delivered. 

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When signing in you can click on the 'Forgot Password' link below the sign up area. You will be redirected to a new page where you can key in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.

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 Please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option.  Kindly submit your registered email id & mobile number in order to register your contact under Do Not Disturb (DND) registry. Kindly note registered email id & Mobile Number both are required for it. 

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Currently, we do not have a feature of deactivating or deleting the user from our system. You can stop using the account and in due course of time, it may get defunct. However, you can unsubscribe your email id and contact number from our list so that you do not receive any promotional emails or SMS 

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You cannot edit your emailed once the same is registered with Purplle.com 

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To manage your shipping addresses visit the My Account page and click the "Address" tab on the left bottom 

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Unfortunately, we do not have the feature to change/update the Birthdate.

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Shopping at Purplle is fun – and twice as fun when your friends shop too! With our ‘Refer & Earn’ program, you can invite friends to join the Purplle community and earn as they shop. Once you refer a friend, you earn Rs.100 for every friend who completes their first order at Purplle App for a minimum purchase of Rs. 999. Your friends win too – they get Rs.100 off on their first purchase if they apply your referral coupon code. One cannot refer self under the refer & earn program even with different Purplle accounts.

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Once your friend signs up using the link you have shared with the refferal code and makes their first successful purchase at Purplle.com you will be rewarded with Rs 100 coupon which will have a minimum purchase of RS.999/- and on completion of your friend's order. The coupon will reflect in your purplle account after 15 days of the order being delivered.

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We at Purplle are fully dedicated to our customers satisfaction. We assure you that Purplle products are 100% genuine and authentic. We do not accept any grey market products. We buy our inventory only from authorized distributors of the brand or directly from the manufacturers

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Use the following link to register yourself as a seller on Purplle - https://seller.purplle.com/ Our seller on-boarding team will reach out to you in case of any requirement. 

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Purplle Elite is an exclusive membership which offer you benefits of hassle-free shopping without worrying about shipping and cash-on-delivery charges. Members get priority support, hassle-free refunds and unlock freebies along the way. Purplle membership is available in 2 different tiers -Elite and Elite Plus. Each of these have different benefits and are priced differently. 

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Elite membership can be availed through Purplle portal (App and Website). Elite membership can be purchased for a 1 year. Payment for the membership can be done through both Prepaid and 'Cash on Delivery' methods. The membership fee charged may vary from time to time, and unless specifically stated otherwise, is inclusive of all taxes. 

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For Prepaid Orders, Elite/Elite Plus Membership, once purchased, cannot be cancelled. 

For COD orders, Elite/Elite Plus Membership can be cancelled only when the entire order is cancelled. However, it is permissible only  - 

a. Within 7 days of purchase 

b. The customer has not used any Elite Benefits. 

There is no freebie product in the order in which Elite/ Elite plus membership was purchased. 

 If you have any further queries, please visit the customer support option in the application. Click on “Contact us”. You will see either “Write to us” and “Chat with us”. You can either Chat or Call us by following the “Chat with us” option. 

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Every purchase of your elite brand will be added to your spend meter. For every milestone covered on the spend meter, customers can unlock rewards. 

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All elite brands are listed on the elite membership page, where  every brand with the icon is an elite eligible product. 

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Free shipping is eligible on orders of 149 and above if there is any Elite brand product  added to your cart. For Elite Plus members, free shipping can be availed on all orders with any Elite product added to your cart. 

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The Membership validity is 1-year from the date of purchase depending on the plan purchased. The members can find this expiry date on the membership page. For all successful referrals through a valid active Elite email ID, 60 days shall get added to the active Elite/Elite Plus Membership after its expiry date. 

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The Elite membership rights are non-transferable and can be used only against the registered email from which it has been purchased. 

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Elite reward coupons are sent to the registered email id within 48hrs on unlocking each milestone. You can also see your coupons in the "My Coupons" section.  A coupon will only be visible after 15 days of your order being delivered. 

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Elite rewards will be coupon codes that will be sent via email or SMS to the members on the unlocking of each milestone ( 2500, 7500, 15000, 25000 and 40000.). These can be availed either one at a time or  with any new order placed by the member. These coupon codes will have an expiry date of 1 year, which can used in any sequence.  

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Any existing elite offers and new launches will always be displayed on the Elite Offer Zone and can be viewed by both members and non-members. The latest offers and new launches section will soon be introduced on the membership page and can be exclusively viewed by the members. 

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Spend meter will increase only on the purchase of Elite products. All Elite brands are listed on the membership page. 

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Elite members will get exclusive discounts on new launches and offers. Early access will be limited to selected Elite brands. 

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Priority support is given to all Elite members which ensures that all their queries will be resolved within 24 hours. Members are also entitled 3 times no-questions asked refunds for 3 returns in a year.  

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Elite Members at Purplle are eligible to receive milestone rewards whenever the Beauty Spend Meter reaches a milestone. Every purchase of your elite brand will be added to your spend meter. For every milestone covered on the spend meter, customers can unlock rewards. 

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Spend meter is the customer spend journey on Purplle. There are milestones defined on the Spend meter at 2500, 7500, 15000, 25000 and 40000. Once the user has spent the required amount, the spend counter will increase. However the user is eligible to get the reward only after the order is delivered and the return period of 15 days is over. Once the user is eligible to get the reward, a coupon code is shared with the user on email and through SMS. The user can apply this coupon on his/her next order and the free product/discount % will be automatically added/applied on the cart. Each of the reward coupons can be used only once.

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Elite rewards are coupon codes will be shared on email and SMS with the completion of every milestone. These can be availed only one at a time and can be availed with any new order placed by the member. These coupon codes will have an expiry date of 1 year and can be used in no fixed order.

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Unused Milestone rewards will be carried forward after the expiry of the membership term which is 1 year from the date of purchase.

Completed; spend meter points are carried forward next year if the user renews their Elite membership within 15 days of expiry.

Any coupons that are shared with the user as rewards will still be valid and can be used from the date of issue up to one year.

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The Spend Meter is updated once the return period of 15 days is completed for the latest delivered order. In case the spend meter is not updated after the given timeline, please contact customer support for help. 

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The coupon code shall be sent through email and SMS. Usually it takes 1-2 days post eligibility for the coupon code to be shared. Kindly check the registered Email ID only for the coupon code. Kindly also check the SPAM folder and under "My Coupon" option in you Purplle  if not found in the Inbox . If a coupon code is still not available in given timeline through the mentioned options, please contact customer support for help. 

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This could happen if you have received the code but you’re trying to apply it with a different email ID. Coupon codes are attached to the registered email ID and will not work with any other email. If you have already applied the coupon once, it cannot be used again. Please contact customer support team for any assistance. .

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Apply the milestone coupon to your cart which will automatically add a free gift. You can select any other gift and remove the one that's added. 

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Currently we do not have the option to upgrade Elite Membership to Elite Plus Membership.

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Each time you refer a friend who had never signed up for the Purplle Elite membership already and they sign up using your referral code, you get 60 days added to your exixting membership and your friend gets additional 10% off on Elite membership.

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