In case the amount has been deducted from your account and Purplle.com has not received the amount, it would reflect back in your account in 2- 4 business days from the payment gateways end. If you have not received the amount in the provided timeframe, we request you to check the order status in case if it is placed. If not, please contact your bank/payment gateway, for further assistance as there might be an issue from your bank’s end. If the payment is received by Purplle.com later, we will reverse the amount and you may place a fresh order. The time frame for the following remain as specified earlier:
Credit Card, Debit Card, Net Banking, UPI - 7-10 business days.
Ola Money Postpaid, Paytm Wallet, Mobikwik wallet 1-2 business days.