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Returns, Replacements and Refunds
22
I have received a damaged or defective item/wrong product in my order, how should I proceed?
If I am not satisfied with quality of product can I get it replaced?
How do I return a purchased item on Purplle?
Do I have to return the free gift when I return a product?
When can I not return my order ?
See all 22 articles
How to contact Purplle Customer service.
1
How to contact Purplle Customer service
Order Placement
9
How do I place a Purplle order?
Can I buy multiple products in single order?
Can I leave items in my shopping bag for future purchase?
Do I need to have an account to place an order at Purplle?
Can I order a product that is “Out of Stock”?
See all 9 articles
Payments
13
How do I pay for a Purplle purchase?
Why are Shipping/COD charges applicable on my order?
How safe is it to use your debit/credit card or make an online payment on Purplle?
What steps does Purplle take to prevent card fraud?
How do I view / add / remove a saved card?
See all 13 articles
Shipping and Delivery
22
How are items packaged?
How does the delivery process work?
What is the estimated delivery time?
My order has been shipped, how can I track it?
Your order has been partly shipped. What does this mean?
See all 22 articles
My Orders
8
How can I confirm my order is placed?
The amount was deducted but my order was not placed
I did not receive an order confirmation
How do I track the status of my order?
When can I expect my order delivery?
See all 8 articles
Offers & Discount
4
Is there any offer for new customers
Which are the offers currently running ?
Did not receive offer/ discount
What are the terms and conditions for using discount / cashback coupon codes?
Cancellations
8
Cancellation when order status is 'Verification pending' or 'Verified'
Cancellation when order status is 'shipped'
How will I be refunded for the cancelled order and how long will it take?
What if I used discount vouchers or Purplle wallet money during time of payment and I have to cancel my order?
Why my order was cancelled ?
See all 8 articles
My Account
10
How do I sign up for a Purplle account?
What are the benefits of creating a Purplle account?
How can I save my address on Purplle?
How do I add a new card / remove a saved card?
What if I have forgotten my account password?
See all 10 articles
Refer & Earn
4
What is the Purplle.com Refer & Earn program?
How can I refer my friend to Purplle?
How long will it take for my referral coupon to be credited to my Purplle account ?
How can I place an order using the money in my Purplle Wallet?
Authenticity and Genuineness
3
What measures does Purplle take to ensure the quality of Purplle products?
What measures does Purplle take to ensure the products are not damaged during delivery?
What about Warranty and Benefit claims of the Products?
Seller Registration
1
Want to sell your products on Purplle?
Elite
24
What Is Elite Membership?
How Can I Buy Elite Membership?
Can I Cancel My Membership?
How Can I Increase My Spend Meter Count?
Where Can I Find All Elite Eligible Products?
See all 24 articles
