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Knowledge base
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Solutions
Order Placement
9
How do I place a Purplle order?
Can I buy multiple products in single order?
Can I leave items in my shopping bag for future purchase?
Do I need to have an account to place an order at Purplle?
Can I order a product that is “Out of Stock”?
See all 9 articles
Payments
13
How do I pay for a Purplle purchase?
Why are Shipping/COD charges applicable on my order?
How safe is it to use your debit/credit card or make an online payment on Purplle?
What steps does Purplle take to prevent card fraud?
How do I view / add / remove a saved card?
See all 13 articles
Shipping and Delivery
15
How are items packaged?
How does the delivery process work?
What is the estimated delivery time?
My order has been shipped, how can I track it?
Your order has been partly shipped. What does this mean?
See all 15 articles
My Orders
7
How can I confirm my order is placed?
I did not receive an order confirmation
How do I track the status of my order?
When can I expect my order delivery?
Why have I not received my order yet?
See all 7 articles
Returns, Replacements and Refunds
11
I have received a damaged or defective item/wrong product in my order, how should I proceed?
If I am not satisfied with quality of product can I get it replaced?
How do I return a purchased item on Purplle?
When can I not return my order ?
Do I have to return the free gift when I return a product?
See all 11 articles
Offers & Discount
3
Is there any offer for new customers
Which are the offers currently running ?
Did not receive offer/ discount
Cancellations
5
Cancellation when order status is 'Verification pending' or 'Verified'
Cancellation when order status is 'shipped'
How will I be refunded for the cancelled order and how long will it take?
What if I used discount vouchers or Purplle wallet money during time of payment and I have to cancel my order?
Why my order was cancelled ?
My Account
9
How do I sign up for a Purplle account?
What are the benefits of making a Purplle account?
How can I save my address on Purplle?
How do I view / add / remove a saved card?
What if I have forgotten my account password?
See all 9 articles
Refer & Earn
4
What is the Purplle.com Refer & Earn program?
How can I refer my friend to Purplle?
How long will it take for my Purplle Money to be credited to my Purplle wallet?
How can I place an order using the money in my Purplle Wallet?
Authenticity and Genuineness
4
What measures does Purplle take to ensure the quality of Purplle products?
What measures does Purplle take to ensure the products are not damaged during delivery?
What about Warranty and Benefit claims of the Products?
How do I claim warranty from a third party or manufacturer?
Seller Registration
1
Want to sell your products on Purplle?
Elite
22
What Is Elite Membership?
How Can I Buy Elite Membership?
Can I Cancel My Membership?
How Can I Increase My Spend Meter Count?
Where Can I Find All Elite Eligible Products?
See all 22 articles
