We sincerely apologize for the inconvenience.

Every order undergoes stringent quality checks before dispatch. However, in rare cases, products may be damaged during transit, arrive in unsatisfactory condition, or differ from the item ordered.

To request a replacement or refund:

Step 1. Log in to your Purplle account.

Step 2. Navigate to My Orders.

Step 3. Select the affected order.

Raise a return request within 7 days of delivery. Select the appropriate reason and upload supporting images if requested.

Our team will review the request and process a replacement or refund, as applicable.

Please note: Do not accept packages that appear tampered, leaked, damaged, or have broken seals. Requests submitted after the return window may not be eligible for approval.

Replacement is subject to product availability. If a replacement is unavailable, a refund will be processed.