In the case that you are not satisfied or have changed your mind about particular item(s) in your order, you could either request for a replacement or a refund. This process can be done via a few simple steps: 


Step 1: Contact our Customer Support team via phone (+91 92233 00222) or email (customercare@purplle.com) within 15 days of receiving the order. 


Step 2: Provide us with your order ID details and your request to return/replace/refund your order. 


Step 3: You will then be required to ship the products to our warehouse within 7 days of your request. 


We will initiate the refund or replacement process after the products are received by us unused and in their original packaging with their seals, labels and bar codes intact. Refund will be provided for product cost only. 


For any products returned as used or not in their original packaging with their seals, labels and bar codes not intact, the product(s) will be returned to the customer and a processing fee of Rs.100 would be charged. 


Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount of the product(s). Orders placed using a cashback coupon are not eligible for returns or refunds post dispatch.