We hope that you have done the below troubleshooting steps: Reinstall the latest version of the App Check your Device's Android version compatibility with Purplle App Check whether the Purplle App is working on other devices at your home If yes then Kindly email us with the following details: Purplle App version Device android/ios version Device make, model number & name Send us the screenshot of the error on customercare@purplle.com if the issue still persists, we will get if fixed through our technical team