We hope that you have done the below troubleshooting steps:

Reinstall the latest version of the App
Check your Device's Android version compatibility with Purplle App
Check whether the Purplle App is working on other devices at your home

If yes then Kindly email us with the following details:

Purplle App version
Device android/ios version
Device make, model number & name

Send us the screenshot of the error on customercare@purplle.com if the issue still persists, we will get if fixed through our technical team