Unlike other categories of fashion, beauty products are nonreturnable due to hygiene issues. We hope you understand the predicament we would be in if we allowed it to happen.

 

If you're unsatisfied with the product:

In the case that you are not satisfied or have changed your mind about a particular item(s) in your order if the product is unused. You will then be required to ship the products to our warehouse within 10 days of the receipt of the products. Courier charges would be borne by the customer. We will initiate the refund process only if the products received by us are not as below:

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
  • Serial Number has tampered
  • Defective products that are covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If a request is initiated after 15 days of order delivery
  • Free product provided by the brand

 

Categories not eligible for Return:

  • Personal care appliances/ Health & Wellness/ Skincare Products/ Personal care & Personal hygiene products cannot be returned due to hygiene issues.
  • Freebies & Free products in an order are not eligible for return.

 

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

 

This process can be done via a few simple steps: 

 

Step 1: Contact our Customer Support team via phone (022-4194 1901) or email (customercare@purplle.com) within 15 days of receiving the order. 

 

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. 

 

Step 3: You will then be required to ship the products to our warehouse within 7 days of your request. 

 

For any products returned as used or not in their original packaging with their seals, labels and bar codes not intact, the product(s) will be returned to the customer and a processing fee of Rs.100 would be charged. 

 

Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount of the product(s). Orders placed using a cashback coupon are not eligible for returns or refunds post-dispatch.