Unlike other categories of fashion, beauty products are non-returnable due to hygiene issues. We hope you understand the predicament we would be in if we allowed it to happen.
If the product is not as described on the website/App
We apologize for the inconvenience caused to you. We request you to raise a return request by logging into your Purplle account and upload 2-3 product images. Our backend team will contact you in 1-2 working days to validate the return request. Images required as specified below:
1) Front view of the product which shows the product name clearly
2) Backside of the product which will show the bar code sticker clearly
3) Images which can show the damage/leakage clearly, or can verify your claim
4) Overall clear image of the products received in the box -showing the barcodes, the value of incorrect products.
We will initiate the refund process only if the products received by us are not as below:
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
- Serial Number has tampered
- Defective products that are covered under Seller/Manufacturers warranty
- Product is used or altered
- If a request is initiated after 15 days of order delivery
- Free product provided by the brand
Categories not eligible for Return:
- Personal care appliances/ Health Wellness/ Skincare Products/ Personal care Personal hygiene products cannot be returned due to hygiene issues.
- Freebies Free products in an order are not eligible for return.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
This process can be done via a few simple steps:
Step 1: Contact our Customer Support team via phone (+91-8655500222) or email (firstname.lastname@example.org) within 15 days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order.
For any products returned as used or not in their original packaging with their seals, labels and bar codes not intact, the product(s) will be returned to the customer and a processing fee of Rs.100 would be charged.
Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount of the product(s). Orders placed using a cashback coupon are not eligible for returns or refunds post-dispatch. In the case of a return, we process the refund/replacement once the products have been received and verified at our warehouse. It takes around 5-7 days for the products to reach our warehouse. and 1-2 working days for quality check. Refunds are processed within 1-2 business days from our side.