If you wish to cancel an order please visit the self help option on your Purplle App .You may cancel the entire order at any point of time, before delivery & place a fresh one. We cannot cancel a particular product(s) before dispatch hence you will have to cancel the entire order.
In case of a prepaid order, if a delivery is attempted, do refuse the shipment. Once we receive confirmation from our courier partner of the package being returned, we will initiate the refund which will reflect in your account in 7-10 working days if paid by Net banking / Debit Card / Credit Card. If paid using Paytm / Mobikwik / Ola Money / FreeCharge or any other wallets, it will reflect in your account in 2-3 days.