Thank you for contacting us regarding your order status and payment. We understand your concern about the amount being debited while the order remains in a pending status.
When the amount is debited, it means the funds are currently held by the payment gateway. However, the payment confirmation has not yet been successfully received by us. This typically occurs due to temporary processing or communication delays at the payment gateway’s end.
Your order will remain in a ‘Pending’ status temporarily while we await the final payment confirmation.
What happens next?
- If the payment is successfully confirmed:
Your order status will automatically update from Pending to Confirmed, and we will proceed with processing and shipping your order.
- If the payment is not successful:
The payment gateway will automatically initiate a refund. The debited amount will be credited back to your original payment method as per your bank’s standard refund timelines (usually 5–7 business days). The expected refund date would be within 7 business days from your order creation date (DD/MM/YYYY). Please rest assured that your money is safe.
We kindly request you to allow some additional time while we monitor the payment status. We will keep you informed as soon as we receive an update from the payment gateway.