In the case of a return, we process the refund/replacement once the products have been received and verified at our warehouse. It takes around 5-7 days for the products to reach our warehouse. and 1-2 working days for quality check. Refunds are processed within 1-2 business days from our side. Post which the following time is required by the payment gateway and your bank to have the funds reflected in your account:-
Prepaid: For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 to 10 business days.
Cash on Delivery: For cash on delivery transactions, you are required to email us your Bank Name, Account Holder Name, Account Number and IFSC Code, using which we will transfer money via NEFT in your bank account and will reflect in your account in the next 1-2 business days. If the bank details are not filled in for 5 days, the refund will be credited directly into the Purplle wallet which can later be reversed once the customer contacts us, with valid bank details. The Purplle wallet amount is valid for 1 year from the date of credit.
Wallets: If the payment was made using Purplle wallet, Paytm / Mobikwik / Ola Money or any other such wallets, the refund will reflect in your account in 1-2 business days.