If an order hasn't been shipped/dispatched:

The refund is initiated instantly and will reflect in the account used to make the payment within 7-10 business days. 

If the order has already been shipped/dispatched:

We will instruct our courier partners to return the shipment to us. Once we receive confirmation from our courier partner of the package being returned, we will initiate the refund. Refunds will reflect in the account used to make the payment within 7 to 10 business days.