We're sorry you didn't receive the product(s). Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product(s) are missing. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won't be accepted in such cases.

Kindly check the following:

· Was the box was opened or in a tampered condition?

· Was there another small transparent tape on top of our Purplle tape on any side?

· Was the shrink wrap (Plastic waterproof packing) around the shipment missing?

 · Did you notice anything else that may have led to the missing product(s)?

Please contact our Customer Support team via phone (022-4194 1901) or email (customercare@purplle.com) so we can dispatch or refund it for you at the earliest.