Product quality issues:
Unfortunately, our return policy doesn’t cover ‘Not as expected’ cases.
We at Purplle take pride in delivering new and sealed products to our customers. We like to believe that we’ve established a level of trust with our customers and would like to serve them with the quality of products that we have.
Unlike other categories of fashion, beauty products are nonreturnable due to hygiene issues. We hope you understand the predicament we would be in if we allowed it to happen. We request you to contact the respective brand for quality issues as we are just a platform and do not guarantee the quality of a certain product.
If you're unsatisfied with the product:
In the case that you are not satisfied or have changed your mind about a particular item(s) in your order if the product is unused. You will then be required to ship the products to our warehouse within 10 days of the receipt of the products. Courier charges would be borne by the customer. We will initiate the refund process only if the products received by us are not as below:
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number has tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If a request is initiated after 15 days of order delivery
- Free product provided by the brand
Categories not eligible for Return:
- Personal care appliances/ Health & Wellness/ Skincare Products/ Personal care & Personal hygiene products cannot be returned due to hygiene issues.
- Freebies & Free products in an order are not eligible for return.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.