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Returns, Replacements and Refunds

I have received a damaged or defective item/wrong product in my order, how should I proceed?
Thu, 26 Feb, 2026 at 12:19 PM
If I am not satisfied with quality of product can I get it replaced?
Fri, 5 May, 2023 at 12:19 PM
How do I return a purchased item on Purplle?
Thu, 26 Feb, 2026 at 12:22 PM
Do I have to return the free gift when I return a product?
Wed, 17 May, 2023 at 10:43 AM
When can I not return my order ?
Thu, 26 Feb, 2026 at 12:23 PM
If the product is completely different or doesn’t match with the one that you selected while placing the order
Thu, 26 Feb, 2026 at 12:26 PM
I have returned an item on Purplle. How long will it take to receive my refund/replacement?
Wed, 17 May, 2023 at 10:45 AM
When will I get my refund?
Thu, 26 Feb, 2026 at 12:35 PM
What if I used discount coupon code vouchers during the time of payment and I have to cancel my order?
Wed, 17 May, 2023 at 10:47 AM
What if a product is missing from the products that I have ordered?
Thu, 26 Feb, 2026 at 12:36 PM